Shipping policy

At VEDORA, we are committed to delivering your skincare products safely and efficiently. Please review our shipping policy for information regarding order processing, delivery timelines, and shipping procedures.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods, sales events, or high-demand seasons, processing times may be slightly extended.

Shipping & Delivery

We currently ship across India.
Standard delivery usually takes 3–7 business days, depending on your location.
Delivery timelines may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.
Free shipping may be offered on selected orders, promotions, or minimum purchase values.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to monitor your shipment's progress.

Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to incorrect address details or customer unavailability, additional charges may apply for re-delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. VEDORA is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

Damaged or Missing Packages

If your package arrives damaged or if any items are missing, please contact our customer support team within 48 hours of delivery with relevant photos and order details for assistance.

Delayed Deliveries

While we strive to meet estimated delivery timelines, VEDORA cannot guarantee delivery dates and is not liable for delays caused by courier services, natural events, or circumstances beyond our control.