Refund policy

At VEDORA, customer satisfaction is our priority. We strive to deliver high-quality skincare products that meet your expectations. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

Due to the personal nature of cosmetic and skincare products, we only accept returns under the following conditions:

The product received is damaged, defective, or incorrect.
The return request is made within 7 days of receiving the order.
The product is unused, unopened, and in its original packaging.

For hygiene and safety reasons, we cannot accept returns of opened, used, or tampered products.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Order number
Product name
Clear photos of the product and packaging

Our team will review your request and arrange a replacement or refund if approved.

Refunds

Once your return request is approved:

Refunds will be processed to the original payment method.
The refund may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error.

Order Cancellation

Orders can be canceled before they are shipped.
Once an order has been dispatched, it cannot be canceled.

Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used skincare products
Products damaged due to misuse or improper handling
Products purchased during clearance or promotional sales (unless damaged or defective)